Badwell Ash Holiday Lodges Access Statement

We have a written Access Statement for anyone who has a disability.

This complies with the Tourist Board requirements.

Introduction.

We aim to meet the needs of all visitors to our four holiday lodges.  The following statement is a summary of our provision so that anyone who has any mobility problems, visual problems or other conditions is aware of our provision before arrival.  If you have any questions please contact us and we will try to advise you.

 

Pre arrival.

•There is a regular bus service to and from Bury St Edmunds from Badwell Ash; the bus stop is about 300 yards away although most bus drivers will stop at our gates if requested.

•The main railway station is at Bury St Edmunds, about 10 miles away; there is another smaller station at Elmswell, about 3 miles away.  

•There is one local taxi firm; this does not have a specially adapted accessible taxi.

•Depending on your computer our website font size can be enlarged if you want to view this document online.

•As our brochures are bulk printed it is not possible to provide one in large print, however this document can be provided in larger print on request.

•Our lodges are for adults only. We do not accept any dogs due to the wildlife and the lakes.

•You can contact us by phone, fax or email; details at the end of this statement.

 

Arrival and car parking facilities.

•On arrival here there is a large area to park off the road.  Once you have received your keys there is a gate to the car park operated by a remote control on your key fob.  Should your remote control fail there is a key pad on the gate post – we issue you with the code on arrival

•You may drive to your lodge to unload and load; Planning Permission does not allow vehicles to be left by any lodge, you are required to park in the car park.  It is between 75 and 150 yards from the car park to the various lodges. There are various seating areas en route.

•Manoeuvring vehicles is easier by some lodges more than others.  Please discuss this with us before booking.  We will assist with transfer of luggage to some lodges in our electric golf buggy or our van if required.

•There are no formally marked bays in the car park but there is ample room for all vehicles.

•The car park is gravel and the pathways to the lodges are wood bark chippings.  The site is flat.

•The car park and the paths to the lodges are lit at night with low level lights.

•The facilities of the local village are a few minutes’ walk from the lodges.

 

Reception area.

•The reception area is signposted from the car park and has 2 steps into it.  The floor is laid with wood floorboards.

•As all visitors will have reserved and paid prior to arrival there is no paperwork to complete; most people do not need to come into reception; we usually meet them outside and direct them straight to their lodge.

•The reception door is usually locked as it is part of our private house; there is a door bell.

 

Public toilets.

•As each lodge has its own toilet there are no public toilets provided on site.

 

Restaurant, bar, take away, café and shop.

•As the site consists of 4 lodges that are all self catering none of the above are provided, however the local village has a well stocked shop, a pub and a fish & chip shop.

 

Laundry facilities. 

•Each lodge has its own normal design, front loading washer dryer.

 

Leisure facilities.

•Each lodge has an outdoor hot tub.  There is no hoist available.  Our Insurance Company recommends that pregnant women, elderly, diabetics and people taking medication should consult their doctor before using the hot tub.  There is a more detailed list in each lodge, a copy can be provided prior to booking if requested.

•The hot tub is sited on wooden decking and you need to climb over the edge which is about 2 feet high into the water which is about 3 feet deep at the deepest point.  The hot tub water temperature is usually set at 37 degrees centigrade. 

•Fishing.  There are fishing platforms in various locations, some are more easily accessible than others, please check with us.  Because of the height of the lodges above the water no one is allowed to fish from the veranda of a lodge as it would be difficult to land a large fish; Kingfisher Lodge excepted as there are smaller fish in the lake this is sited on.

 

Outdoor facilities.

•The land is flat; the pathways are wood bark chippings which some people may find difficult to walk on or to use a wheelchair.

•There are seating areas to rest at, to and from the car park

•There is a communal seating area around a ‘fire pit’ should guests want to use this.

•Each lodge has a table with 4 standard height chairs on the veranda and a swing seat adjacent.  There is a gas BBQ on the veranda of each lodge.

•Each lodge has a name sign carved in wood, there is no Braille signage.

•The pathway from the car park to each lodge is illuminated at night.  The lights are operated by dusk to dawn sensors and are at low level by the side of the pathways.  Each lodge has an external floodlight near to the main door operated by a movement sensor.

•None of our three lakes are fenced off; people with a visual impairment will require a sighted person to accompany them at all times.

 

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment.

•Not available.

 

Bedrooms & lounge area.

•Each lodge has 2 bedrooms; all beds are 28 inches high.  No lodges are suitable for people who rely wholly on a wheelchair.  All bedrooms have double beds except Kingfisher Lodge which has twin beds in the second bedroom.  Bedroom furniture can be moved on request to allow easier access.  There is a 1 inch wooden threshold into each bedroom and the bathroom.  There is about 22 inches width on either side of the double beds.

•All lodges are single story; Kingfisher Lodge has a ramped access to the main entrance, the other Lodges have steps, the number of which varies between Lodges.    All doorways are 30 inches wide.

•Each Lodge has audible smoke alarms in each room which only sound in the Lodge; they are not linked to a central alarm.  There is no smoking allowed inside any Lodge; smokers can use the veranda area.

•Each Lodge has a remote controlled TV.

•Flooring is wooden with a rug in the communal area and short pile carpet in the bedrooms.

•Seating in the lounge area is on sofas, which are 18 inches high; the dining chairs (without arms) in the dining/kitchen area are 18 inches high. 

•Lighting in all internal areas is with halogen ceiling lights.  There is a table lamp by the side of each bed.

 

Bathrooms.

•Each lodge has a bathroom with a standard height toilet, a vanity wash basin and a shower. Each shower cubicle has an 8 inch step up into it and a built in seat.  The flooring is vinyl.  The shower and wash basin have mixer taps.

 

Kitchen.

•The kitchen is L shaped, within the main communal space of each lodge and has standard height worktops.  There are no steps to the kitchen area.

•The cooker is electric and the hob is at the same height as the worktops.  There is a double oven and grill below.  There is a microwave in a cupboard next to the worktop.

•There is a fridge under the worktop with a freezer in a cupboard above, next to the worktop

•There are mixer taps with lever action.

•The dishwasher and washing machine are under the worktop.

•The flooring is wooden; the lighting is by halogen spotlights. 

•Cordless kettles are provided in each kitchen.

 

Additional information.

•Heating in all lodges is with electric thermostatically controlled wall mounted panel heaters (there is no extra charge made for the use of electricity).

•Mobile telephone reception is variable; some networks have a poor reception locally.

•Local public transport; Bus: 0871 200 2233.  

•Train: 0845 600 7245.  Train, disabled persons helpline: 0800 028 2878.

 

Contact information.

•Our address is Badwell Ash Holiday Lodges, Hunston Road, Badwell Ash, Nr Bury St Edmunds, Suffolk. IP31 3DJ.

•Telephone: 01359 258444

•Fax: 01359 258259 

•Email: info@badwellashlodges.co.uk

•Website: www.badwellashholidaylodges.co.uk

•Hours of operation; these are variable depending on the requirements of the business.  Our private home is on site so we are normally available most of the time.  Please contact us by telephone between 9am and 9pm.  If we go out we divert the main telephone number to our mobile phone.

 

Future plans.

•We do have Planning Permission for one more lodge; if we do construct this we will endeavour to make it disabled friendly.

 

To enable us to continuously improve we welcome your feedback on this statement. Please feedback to info@badwellashlodges.co.uk or call us on 01359 258444

 

Revised November 2015.