Terms and Conditions

The only UK listing in the Sunday Telegraph 23rd Sept 2007 in an article about 'the worlds best over water resorts.' Whilst many sites in the UK may be near water, Badwell is relatively unique as the verandas are out over the water.

Contract

The Contract for a short-term holiday rental shall be made between the Client and Badwell Ash Holiday Lodges (BAHL). The contract shall be governed by UK Law. It will be entered into when the deposit is processed and Badwell Ash Holiday Lodges issues the confirmation letter. By making a reservation you are deemed to have accepted our terms and conditions. The Contract will be subject to the following booking conditions. 

Booking

The Client making the booking agrees that they are authorised to make this booking on behalf of all persons who shall be renting the property and agrees to take full responsibility for the property and the payment of any rental fees or damages. All persons must be over 18 years old unless the Client is booking all 4 lodges; children then accepted only by prior agreement with us. 

Deposit

A deposit of 25% of the rental fee is payable if the booking is made more than 8 weeks before the commencement of the rental. The balance must be paid in full 8 weeks before the commencement of the rental. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client and any deposit payments made shall not be refunded. For bookings made less than 8 weeks before the commencement of the rental, the total rental fee is payable at the time of booking. 

Payment

Our prices are inclusive and quoted in GB Pounds Sterling and are inclusive of VAT at the prevailing rate. Payments can be made by online bank transfer, cheque, credit card or debit card. All cheques must be made payable to Badwell Ash Holiday Lodges and can only be accepted if received not less than two weeks before the commencement of the rental. Credit card payments will be subject to a 2.5% handling charge. No charge will be made for payments by debit card (except for non-UK debit cards). 

Cancellations

Any cancellation made by the Client for whatever reason must be in writing. Once the booking has been confirmed the deposit becomes non-refundable. For cancellations made 6-8 weeks prior to the arrival date, 50% of the total rental fee will be payable, for cancellations made 4-6 weeks prior to the arrival date, 70% of the total rental fee will be payable, for cancellations made less than 4 weeks prior to the arrival date 100% of the total rental fee will be payable. BAHL strongly recommends that the Client takes out insurance against cancellation. 

Period of Hire

The prices quoted are per lodge, per week or short break on a self-catering basis. Weekly rates apply from Friday at 3.00pm to the following Friday at 10.00am or Monday at 3.00pm to the following Monday at 10.00am. Short breaks are for 4 nights midweek starting on Monday at 3.00pm to the following Friday at 10.00am or for 3 nights over the weekend starting on Friday at 3.00pm to the following Monday at 10.00am. Periods of longer than a week can be booked if arriving and departing on a Monday or Friday. 

Advertised Facilities and Amenities

Not all items, equipment, amenities and facilities advertised (including hot tubs and fishing) may be available at all times due to breakdown, malfunction, natural phenomena, pest, predation or other reasons. The management of BAHL will try to rectify any malfunctions as soon as possible but no refund of any or all of the money paid by the Client will be made. During drought, legislation may prohibit the filling of hot tubs. Legislation, Regulation and/or Advisory Notice may also prevent or prohibit fishing. 

Occupation of the Lodges

The number of persons occupying the property must not exceed the maximum number of 4 adults; see also section headed ‘Children.’ BAHL reserve the right to refuse entry to the entire party if this condition is not observed. The accommodation must not be sub-let. 

Services Rental charges include bed linen, towels and bathrobes for use during your stay. Beds will be made up prior to your arrival and for bookings of more than one week linen and towels will be changed at the end of each week. Electricity, gas and water are included within the rental charge. 

Care of the Property

The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as was found at the beginning. Apart from if provided by BAHL in the lounge area; no candles are to be used in the lodges, verandas or in and around the hot tubs. No furniture, bedding, crockery or cutlery are to be moved from, or between, the lodges. 

Fixtures & Fittings

All fixtures, fittings and equipment must be used solely for their intended purpose. BAHL request that you do not take into the lodges any portable heaters, lighting equipment or any items that may cause danger to the lodges, its equipment or its occupants. Any bulky items such as bicycles, fishing or golf equipment are not to be taken into the lodges; outside storage is provided. 

Breakages, Damage or Missing Items

The Client is legally bound to reimburse BAHL for all breakages, damage, missing items or excessive cleaning caused by the party during the period of the rental. 

Complaints

BAHL endeavour to ensure that everything is to your satisfaction during your stay. Should there be any cause for complaint during the occupation of the property, it must be notified promptly to the management and in the case of a serious problem confirmed in writing. 

Smoking

BAHL operates a no smoking policy within the lodges. 

Children

BAHL is designated as an adult only site. Children may be accepted if a Client books all 4 lodges for the same period. 

Visitors

Only those persons notified to the management are entitled to occupy the accommodation allocated. If you receive visitors during your stay who are not resident at BAHL you must inform the management. You will be held responsible for the behaviour of your visitors while they are on the site. 

Pets

BAHL operates a no pets policy. 

Late Arrivals

We ask that you inform us of your planned arrival time. You must inform BAHL if your arrival time changes substantially. If you are liable to arrive after 9.00pm you must make arrangements in advance with the management for access to your lodge. 

Parking

Parking of vehicles must be in the designated car parking area at the front of the site. Planning Permission only allows vehicular access to the lodges for loading and unloading on arrival and departure. Your vehicles, their accessories and contents are left entirely at your risk. BAHL will not be responsible for any loss or damage from or to any vehicle. If any of your group has mobility issues please discuss this with the management prior to booking. 

Liability

BAHL cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause other than the proven negligence of us or our employees. Hot tubs and fishing lakes are provided, but are unsupervised and are therefore used entirely at your own risk. You must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property. 

Force Majeure

BAHL cannot accept responsibility or pay compensation where the performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. These circumstances include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage (including a period of electricity failure), break-in, criminal damage, riots or civil strife, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control. 

Right of Entry

We will not normally enter a lodge once let without your agreement. However employees of BAHL shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. 

Lost Property

A minimum charge of £10 is made for the return of lost property after your departure. Items of lost property can only be held for a maximum of 1 month after which time they are donated to charity. We cannot be held responsible for items reported lost which cannot be found. Property is at all times the responsibility of the owner. 

Privacy

Protecting your privacy is important to us and we will strive to keep your personal information confidential. Your details will be kept on our database to enable us to keep you up to date with any future offers, information or mailings. We do not store customer credit card details. We do not give any information to third parties or use information gathered in any way other than those described above. If required by law or legal process to disclose your personal information we will do so only in accordance with the law. 

Terms and Conditions BAHL reserve the right to change these terms and conditions at any time. 

Revised 11th August 2016